Introduction

Your privacy is important to us, and we are fully committed to protecting your personal information. This Privacy Policy explains how SurvEase collects, uses, shares, and safeguards your data when you access or use our platform, products, or services. By using SurvEase, you agree to the terms and practices described in this policy. We encourage you to read this policy carefully to understand how we handle your information and your rights regarding your data.

Information We Collect

We collect information to improve our services, including:

• Sign-Up Information: Name, username, and email for personalization, identification, and communication.
• Survey Data: Manually entered location details, uploaded files (images, PDFs, IBWC files), and other telecom survey-related information.
• Location Data: Manually entered by users to accurately pinpoint telecom site survey locations.

How We Use Your Information

Your data is used to:

• Enhance the functionality of the SurvEase app for efficient site surveys.
• Generate structured telecom site survey reports.
• Manage projects, annotate layout plans, and store relevant documentation.
• Improve data accuracy and security.

Data Sharing & Disclosure

We do not share, sell, or distribute your data to third parties. Data is used only within SurvEase unless required by law. We do not use third-party tracking tools.

Data Security

We implement strict security measures, including:

• Encryption: Protecting stored data.
• Access Control: Restricting access based on user roles.
• Secure Storage: Preventing unauthorized access to uploaded files and entered data.

While we take strong precautions, no system is 100% secure. Users should keep credentials confidential and report suspicious activity.

Data Retention

We retain user data as long as necessary to provide services. This includes:

• Account details (name, username, email) for identification.
• Uploaded files and survey reports for project management.

Users can request data deletion by contacting surveasedev@americloud.net, and we will permanently remove all associated data.

Your Rights & Choices

Users have the right to:

• Access & Update: Modify account details within the app.
• Data Deletion: Request complete data removal.
• Opt-Out: Decline future optional data-sharing features.
• Raise Privacy Concerns: Contact support for any issues.

Changes to This Policy

We may update this Privacy Policy as needed. Updates will be communicated via:

• Notifications within the app.
• An updated Privacy Policy in app settings.

Continued use of SurvEase after updates signifies acceptance of the new terms.

Contact Us

For any questions or concerns, contact us at surveasedev@americloud.net. Our team is available to address privacy-related inquiries. By using SurvEase, you acknowledge that you have read and understood this Privacy Policy.